Privacy Policy

1. Information We Collect

At Eduvoltra, we collect information that helps us provide you with exceptional quantitative analysis and machine learning education services. The data we gather falls into several categories, each serving specific purposes in enhancing your learning experience.

Personal Information

• Name, email address, and phone number when you register for our services
• Educational background and professional experience details
• Payment information processed through secure third-party providers
• Communication preferences and contact history

Usage Data

• Course progress, completion rates, and assessment scores
• Time spent on different learning modules and materials
• IP addresses, browser types, and device information
• Page views, clicks, and navigation patterns on our platform

2. How We Use Your Information

Your information serves multiple purposes in our mission to deliver world-class financial education. We've built our systems to maximize the educational value while respecting your privacy at every step.

We also use aggregated, anonymized data to conduct research on learning patterns and educational effectiveness. This helps us continuously improve our quantitative analysis curriculum and machine learning training modules.

3. Data Sharing and Third Parties

We maintain strict control over your personal information and only share it with trusted partners who help us deliver our educational services. These relationships are governed by comprehensive data protection agreements.

Service Providers

• Cloud hosting providers for secure data storage and platform operation
• Payment processors for handling transactions and billing
• Email service providers for course communications and updates
• Analytics platforms for understanding user engagement and platform performance

Legal Requirements

We may disclose your information when required by South African law, court orders, or government regulations. In such cases, we'll notify you unless legally prohibited from doing so.

4. Data Security Measures

Protecting your information is fundamental to our operations. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and penetration testing by certified professionals
• Multi-factor authentication for administrative access to our systems
• Automated backup systems with encrypted storage in multiple locations

Organizational Measures

• Employee training on data protection principles and privacy best practices
• Access controls limiting staff access to personal information on a need-to-know basis
• Regular reviews of data handling procedures and security protocols
• Incident response plans for addressing potential data breaches

While we maintain robust security measures, we also encourage you to protect your account by using strong passwords and keeping your login credentials confidential.

5. Your Rights and Choices

You have significant control over your personal information and how we use it. We've designed our systems to make exercising these rights straightforward and transparent.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

If you notice any inaccuracies in your personal information, you can update most details through your account settings. For changes requiring verification, contact our support team.

Deletion Rights

You may request deletion of your personal information, subject to certain legal and operational requirements. We'll retain some data for legitimate business purposes, such as financial records and course completion certificates.

6. Data Retention Policies

We retain your information for different periods depending on its purpose and legal requirements. Our retention schedule balances your privacy rights with our operational needs.

Account Information

• Active account data is retained while your account remains active
• After account closure, personal information is deleted within 90 days
• Course completion records are maintained for 7 years for certification purposes
• Financial records are kept according to South African tax law requirements

Usage Data

• Detailed usage logs are retained for 24 months for platform improvement
• Aggregated analytics data may be retained indefinitely in anonymized form
• Communication records are kept for 36 months for customer service purposes

We regularly review our data retention practices to ensure we're not holding information longer than necessary for legitimate business purposes.

7. International Data Transfers

While Eduvoltra operates primarily within South Africa, some of our service providers may process your information in other countries. We ensure appropriate safeguards are in place for any international data transfers.

Adequacy Decisions

We prioritize transferring data to countries with adequate data protection laws. When this isn't possible, we implement additional contractual safeguards to protect your information.

Transfer Safeguards

• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for transfers within multinational service providers
• Certification schemes demonstrating appropriate data protection measures

You can request information about specific international transfers affecting your data by contacting our privacy team.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and analyze platform performance. You have control over most of these technologies through your browser settings.

Essential Cookies

• Authentication cookies to keep you logged in during your session
• Security cookies to protect against unauthorized access
• Preference cookies to remember your settings and choices

Analytics Cookies

• Usage tracking to understand how students interact with our platform
• Performance monitoring to identify and fix technical issues
• Feature testing to evaluate new educational tools and content

You can disable non-essential cookies through your browser settings, though this may limit some platform features. We'll always respect your cookie preferences.

9. Children's Privacy

Our quantitative analysis and machine learning courses are designed for adult learners. We don't knowingly collect personal information from individuals under 18 years of age.

If we discover that we've inadvertently collected information from a minor, we'll delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us right away.

10. Changes to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, and industry best practices. Significant changes will be communicated clearly to all users.

Notification Process

• Email notifications for material changes affecting your rights
• Platform notifications highlighting important updates
• Updated version posted on our website with change summaries

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Your continued use of our services after policy updates indicates your acceptance of the changes.